Cancellation Policy

Premier Property Cleaning – Cancellation Policy

We understand that plans can change. Our Cancellation Policy is designed to be fair to both our customers and our business.

Standard Cancellations

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.

Cancellations made with more than 24 hours' notice will not incur any charge.

Late Cancellations

Appointments cancelled with less than 24 hours' notice may be charged 50% of the agreed booking fee.

Same-Day Cancellations

Appointments cancelled on the day of the booking, or where we are unable to gain access to the property upon arrival, may be charged 100% of the booking fee.

Missed Appointments

If our team arrives at the agreed time and cannot gain access to the property, the appointment will be treated as a late cancellation.

Rescheduling

We are happy to reschedule appointments wherever possible. We kindly ask that any changes are requested as early as possible to help us accommodate your preferred date.

Our Commitment

If we ever need to cancel or rearrange your appointment due to unforeseen circumstances, we will contact you as soon as possible and offer the next available appointment at no additional cost.

Please ensure you are using our email support@premierpropertycleaning.org & contact number 07852 461079 for any cancellations / re-scheduling appointments.

Thank you for choosing Premier Property Cleaning. We appreciate your understanding and look forward to providing you with a reliable, professional cleaning service.

Privacy Policy

Effective Date: January 2026

At Premier Property Cleaning, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our cleaning services.

1. Who We Are

Premier Property Cleaning is a professional cleaning service providing domestic and commercial cleaning services.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: support@premierpropertycleaning.org
Phone: 07852 461079

2. Information We Collect

We may collect the following information:

Name

Email address

Telephone number

Property address where cleaning services are required

Billing information

Information you provide through our contact forms

Booking details and service history

Any additional information you choose to share with us

We may also collect technical information such as:

IP address

Browser type

Device information

Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

Respond to enquiries

Provide quotations

Schedule and manage appointments

Deliver our cleaning services

Process payments and invoices

Communicate about bookings

Improve our website and customer experience

Meet our legal and regulatory obligations

We only collect information that is necessary to provide our services effectively.

4. Legal Basis for Processing

Under UK data protection law, we process your personal information because:

It is necessary to perform a contract with you.

You have given your consent.

We have a legitimate business interest in providing and improving our services.

We are required to comply with legal obligations.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

Payment providers

Accounting software providers

Website hosting companies

IT support providers

Government authorities where required by law

All third parties are expected to keep your information secure and use it only for the purposes for which it is provided.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While no method of online transmission is completely secure, we work hard to safeguard your information.

7. How Long We Keep Your Data

We only retain your personal information for as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes

Maintain business records

When your information is no longer required, it will be securely deleted.

8. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

Remember your preferences

Analyse website traffic

Improve website performance

You can control or disable cookies through your browser settings.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your data

Restrict or object to processing

Request transfer of your information where applicable

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Premier Property Cleaning
Email: support@premierpropertycleaning.org
Phone: 07852 461079

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).